Survey on Sport Service Communication for immigrants and non-native speakers, Espoo

The purpose of this survey is to gather information on the communication needs of the non-native and immigrant background citiznes, regarding municipal physical activity communication. The information will be used in the LIIVI-project of the University of Helsinki, which aims to improve the communication of sports facilities, particularly from the perspective of the immigrants and elderly people. All responses are anonymous. The responses will be collected and stored in accordance with the data protection guidelines of the University of Helsinki.

Answer the following questions

Your age

Native language(s)

How easy is it for you to find information about the sports places in your town (like swimming pools, outdoor exercise areas, and nature trails) and how to use them?

Very difficult

Difficult

Neither easy nor difficult

Easy

Very easy

I don't know

How easy is it for you to get information about the municipality's sports services (e.g., exercise groups, sports counseling)?

Very difficult

Difficult

Neither easy nor difficult

Easy

Very easy

I don't know

Where do you get information about the municipality's sports facilities and services from?

Print media (e.g., newspapers, brochures)

Social media (e.g., Facebook, Instagram)

Internet (e.g., municipality's website)

Phone

Notice board (e.g., in a lobby)

Info TV

None of these

Other

Other, which ones?

From whom have you received information about the municipality's sports facilities and services?

A municipal employee

A healthcare professional

A friend or acquaintance

A family member

An association or organization

A church/ other religious community

None of these

Other

Other, which one?

Do you agree that there is enough information available at the sports facilities (e.g., use of gym equipment, accessibility information, opening hours)?

Completely disagree

Somewhat disagree

Neither agree nor disagree

Somewhat agree

Completely agree

I don't know

How willing are you to use digital channels (e.g., websites, social media, mobile apps) to obtain information about the municipality's sports facilities and services?

Very unwilling

Somewhat unwilling

Neutral

Somewhat willing

Very willing

I don't know

What do you think are the main factors that prevent non-native people from using sports facilities?

Lack of knowledge (e.g., about facilities, prices, opening times, how to use equipment)

Language barriers

Cultural barriers

Not feeling welcome

Other

Other, which one?

How do you think the communication and information of the sport places and services should be improved to better reach non-native citizens?

Tietojen lähetys

Thank you for your time!