National Library of Finland visitor survey

Were you exploring the library or conducting studies here? The National Library of Finland is interested in hearing how was your visit and on what we could improve.

Purpose of my visit

I came to the National Library to

What kind of information
are you looking for on this visit?

What particular field’s material interests you the most?

If some other field interested you, what was it?

How was your visit?

Using the library

	No	Adequately	Satisfactory	Effectively	Completely	Cannot say
Did you manage to complete all of your library-related business in one go?

Was there something more you would have liked to have done?

Delivery of materials

	No	Adequately	Satisfactory	Effectively	Completely	Cannot say
Did you receive your order quickly and easily?

What could we improve?

Customer service

	No	Adequately	Satisfactory	Effectively	Completely	Cannot say
Were you served understandably and in the language of your choice?

What could we describe more clearly or better?

Stay at the Library

	No	Adequately	Satisfactory	Effectively	Completely	Cannot say
Did your stay at the library go smoothly?

Do you have any specific requests for the library facilities?

I would like more

I could use more

Material

Information services

Advice

Guidance for equipment use

Guidance for e-material use

Information on copyright

What in particular could you use more?

Did you know?

Did you know that
The National Collection

Is a statutorily accrued and preserved archive repository of the national imprint

Has printed matters, video and audio recordings and Finnish online and e-materials

Contains materials published abroad in Finnish, materials published by expatriate Finns abroad or materials related to Finland

Course and exam books in the collection can only be borrowed for research purposes

Did you know that
to use National Collection

You will need National Library Card

You can have the material as a reading room loan for Special Collections Reading Room

You can order reproductions of them from the Reprographic Service

What would you never have thought you could find in the National Collection?

Grade

Importance of library services

	Unimportant	Hardly important	Neutral	Fairly important	Very important
How important do you consider the library services of the National Library?

Satisfaction in library services

	Very satisfied	Fairly satisfied	Neutral	Unsatisfied	Very unsatisfied
How satisfied are you with the library services of National Library of Finland?

Do you have any other feedback for the library?

Proceed

The National Library of Finland regularly conducts visitor surveys. Thank you to everyone who responded! We publish survey results and report on achieved improvements annually.